Help Center/Getting help/New staff and leavers

Request a new staff account or remove a leaver

For managers. Send us one complete message and the account is set up or removed first time, with no back-and-forth.

About 5 minutes For managers
The dateThe start date, or the person's last day.
The systemsWhich programs and shared folders they need or use.
An approverWho is authorising the request.

Why requests get delayed

Almost every delay has the same cause: something was missing from the request. We then have to ask, wait for an answer, and ask again. A complete first message avoids that.

No start date
We can't schedule the work, and the account might not be ready on day one.
No list of systems
Email is easy. A shared drive, POS login or booking system needs separate setup.
No shared mailboxes
Access to info@, reservations@ and similar addresses has to be added one by one.
Unclear leaver plan
We need to know where the leaver's email should go before we switch it off.
Sent in several pieces
Corrections sent as new messages are easy to miss. Send one complete message.

New starter

Click Copy, paste it into an email or WhatsApp message, and fill in every line. Delete anything that doesn't apply.

NEW STARTER REQUEST Full name: Job title: Start date: Department / location: Email address wanted (e.g. jane.smith@yourcompany.com): Shared mailboxes or distribution lists to join (e.g. info@, reservations@): Systems needed (tick or delete): - Email - Shared drive / server folders (which folders?): - POS login (which outlet?): - Booking / property management system: - Printer and scan-to-email: - Phone extension: - Computer needed? (yes / no, or use an existing one: which?) Approved by (name and job title): Anything else:

Leaver

Same idea. Make sure you decide what happens to their email before you send it. That's the most common thing we have to ask about.

LEAVER REQUEST Full name: Last working day (date and time): Department / location: Email address: What should happen to their email? - Forward new emails to (name and address): - Convert to a shared mailbox? (yes / no) - Out-of-office message wanted? (yes / no, and what it should say): Systems to remove (tick or delete): - Email - Shared drive / server folders - POS login - Booking / property management system - Phone extension - Other: Equipment to be returned (laptop, phone, keys, etc.): Shared passwords the leaver knew (we'll change these): Approved by (name and job title): Anything else:
Don't have every detail yet? Send what you have and write "to follow" next to what's missing. It's better than waiting.

How to send it

  1. Paste the template and fill it in

    Open a new email (or a WhatsApp message to us). Paste the template. Fill in each line. Use a clear subject line, for example New starter: Jane Smith, starts Monday 2 November.

    An email to info@skytechsvg.com with every line of the new starter template filled in
    1 Every line filled in · 2 Sent in good timeClick picture to enlarge
  2. Send it to info@skytechsvg.com or on WhatsApp

    Email info@skytechsvg.com, or message us on WhatsApp +1 784 492 3795. Either way, send one complete message. If you change something later, reply to the same message so everything stays together.

  3. Give us enough notice

    Please send the request at least 2 to 3 working days before the start date or last day. The more notice, the smoother it is. Last-minute starters may not be ready on day one.

  4. Keep the first-day details private

    We'll tell you when the account is ready. Give the new person their sign-in details in person or by phone. Skytech will never ask for a password by email or text.

Someone leaving today? Contact us straight away

For same-day leavers, such as a dismissal where access must be cut right now, don't wait for an email. Phone or WhatsApp us immediately and tell us the person's name and what to switch off. Then send the written leaver request afterwards. We'll remove access first and sort out the details second.

A WhatsApp message to Skytech marked URGENT, giving a leaver's name, last day and what to remove
1 Message or call us right away.Tap to enlarge
Remember to get back keys, cards and equipment, and change any shared passwords the person knew (we can help with the computer-related ones).

Still not sure?

Can you set up a new person using the same settings as someone else?

Often yes. Write "same access as [colleague's role]" in the request. Use a job title or role. Please don't include anyone's password.

What happens to a leaver's email and files?

That's up to you, and it's why we ask. Common choices: forward new mail to a colleague, turn the mailbox into a shared mailbox, or set an out-of-office message. Tell us in the leaver request.

The new person is starting tomorrow. Is it too late?

Send it anyway, as complete as you can, and message us on WhatsApp to say it's urgent. We'll do our best, but we can't promise everything will be ready.

A staff member has a new job title or moved to another department

Send a message with the person's name, the date, and which access to add or remove. You can use the new starter template and write "change to existing account" at the top.

Who is allowed to make these requests?

Please send requests from a manager, or include the manager's approval in the message. That's what the Approved by line is for.

Related guides

Using a shared mailbox

How info@ and sales@ style mailboxes work.

Read guide

How to request POS menu or price changes

Another request that goes smoothly when it's complete.

Read guide

Microsoft 365 password and Authenticator

Help a new starter sign in.

Read guide

Ready to send your request?

Message us on WhatsApp, or email the filled-in template to info@skytechsvg.com.

Email us

Pictures are simplified drawings. Your screen may look slightly different depending on your device and version. Updated October 2026.